Returnly is the only return solution that lets customers get the right item before returning the wrong one.
Returnly is a leading provider of digital return experiences and post-purchase payments for direct-to-consumer brands. Follow Affirm on social media: LinkedIn | Instagram | Facebook | Twitter. Unlike credit cards and other pay-over-time options, we show consumers exactly what they will pay up front, never increase that amount, and never charge any late or hidden fees. By building a new kind of payment network - one based on trust, transparency and putting people first - we empower millions of consumers to spend and save responsibly, and give thousands of businesses the tools to fuel growth. The acquisition is not expected to have a material impact on Affirm’s second half 2021 fiscal year results of operations.Īffirm’s mission is to deliver honest financial products that improve lives. The transaction is expected to close in Affirm’s fourth fiscal quarter ending June 30, 2021, and is subject to customary closing conditions. We look forward to continuing to serve our customers and help more businesses offer the instant and easy returns experience that their shoppers have come to expect.” “As returns continue to challenge and inhibit commerce, we believe that now is the right time to join forces with Affirm and expand the reach of our mission. “We started Returnly to fix the broken returns model that offered consumers and merchants nothing but downside and frustration,” said Eduardo Vilar, CEO and founder of Returnly. Online returns, which often occur at triple the rate of brick and mortar retail, more than doubled in 2020 from 2019. consumers returned an estimated $428 billion in merchandise to retailers in 2020. We are excited to bring Returnly’s powerful product to our merchants, and we are thrilled to introduce their more than eight million users to the transparent, gotcha-free version of buy-now-pay-later as made possible only by Affirm.”Īffirm’s acquisition comes as returns continue to be a source of increased costs and complexities for merchants. Store credit, issued before the item is actually returned, is now a practical requirement in highly competitive segments like fashion and lifestyle. “In 2019, Affirm invested in Returnly because we recognized their technology’s ability to help merchants remove friction from returns, drive loyalty, and retain more customers.
“Over the last few years, alongside the rapid growth of online shopping, consumers’ expectations of accommodations for returns and exchanges have increased significantly,” said Max Levchin, CEO and founder of Affirm.
Returnly takes the product return risk and settles orders in real time, making returns and exchanges seamless and helping merchants drive higher return-to repurchase rates, increased revenue from returns and higher customer satisfaction. With Returnly, eligible consumers receive an instant merchant credit upon initiating a return, allowing them to order a new or replacement item immediately versus waiting until their return is fully processed. Returnly serves more than 1,800 merchants, has helped process more than $1 billion in returns, and has been used by over eight million shoppers.
0 kommentar(er)
